Useful answers before the first call.
From how we work to what it costs, here are the answers to the questions we hear most often.
General
What does Nexven Labs actually do?
We combine strategy, performance marketing, search, social, content, lifecycle and analytics into connected growth systems designed around commercial outcomes.
What type of businesses do you work with?
We work with ambitious businesses that want to grow more deliberately, whether they are scaling an established operation, entering a new market or improving an underperforming growth system.
Where is Nexven Labs based?
Nexven Labs operates globally with teams in the UK, Ghana and Nigeria, including Leicester, Accra and Lagos. Our structure is designed to support businesses across markets rather than limit the work to those locations.
Do you work with businesses outside the UK, Ghana and Nigeria?
Yes. The UK, Ghana and Nigeria are where our teams are based, not the limits of where we work. Nexven Labs partners with businesses across markets and time zones globally.
What makes Nexven Labs different from a traditional marketing agency?
We do not treat channels as isolated services. Strategy, creative, media, technology and measurement are designed to work together around the same commercial goal.
Services
What services does Nexven Labs offer?
Our capabilities include paid media, SEO and search, social media, content marketing, lifecycle and email marketing, and data and analytics.
Can we hire Nexven Labs for only one service?
Yes. We can lead a specialist engagement while making sure that work connects cleanly with the wider growth system around it.
Do we need to use every Nexven Labs service?
No. The right solution depends on the growth problem. We recommend the combination of capabilities that makes sense for the outcome you are trying to achieve.
Do you handle both strategy and execution?
Yes. Depending on the engagement, we can diagnose the problem, design the strategy, execute the work, measure performance and continue optimising it.
Can Nexven Labs work alongside our existing internal team or other agencies?
Absolutely. We can operate as a lead growth partner, a specialist team or alongside your existing internal and external partners.
Pricing
How much does it cost to work with Nexven Labs?
Pricing depends on the scope, complexity, channels involved and level of ongoing support required. We define the scope before recommending a commercial model.
Do you publish fixed packages?
Not generally. Growth problems rarely fit neatly into predetermined packages, so we prefer to scope around the actual challenge and required outcome.
Do you work on retainers?
Yes. Ongoing engagements can be structured as retainers where continuous strategy, execution, testing and optimisation are required.
Do you take on one-off projects?
Yes. Audits, strategy engagements, campaign builds, analytics projects and other clearly defined pieces of work can be delivered as standalone projects.
Is there a minimum engagement?
Minimum engagement requirements depend on the type of work. We will be clear about what is commercially sensible once we understand the scope.
Process
How does a typical engagement start?
It starts with understanding the business, the commercial objective and the constraint preventing growth. From there, we determine what needs to be diagnosed, built or improved.
What happens after we contact you?
We review what you share, arrange an initial conversation where appropriate and determine whether Nexven Labs is the right fit for the challenge.
How quickly can a project start?
Timelines depend on scope and team availability. Once the requirements are clear, we will provide a realistic start date and delivery plan.
How do you measure success?
Success is measured against the business outcomes agreed at the beginning of the engagement, rather than channel activity for its own sake.
How often will we receive reports?
Reporting cadence depends on the engagement, but we focus on useful decision-making rather than sending reports simply for the sake of reporting.
Do you offer an audit before a larger engagement?
Yes. An audit can help identify the most important constraints, opportunities and priorities before committing to a broader programme of work.
Careers
How can I apply for a role at Nexven Labs?
Current opportunities are listed on our Open Roles page. Each position includes information about the role and how to apply.
Do you accept speculative applications?
If there is no suitable open position, you can still get in touch. We are always interested in hearing from people who could make the work better.
Do you offer remote or hybrid roles?
Working arrangements vary by position and location. The relevant details will be included within each role description.
Do you offer internships or graduate opportunities?
Opportunities for early-career candidates are advertised when available. Check the Open Roles page for current vacancies.
What do you look for in candidates?
We value curiosity, good judgement, strong craft, commercial awareness and people who care about producing work that creates measurable impact.
Didn’t find the answer you were looking for?
Tell us what’s on your mind. Whether it’s about how we work, what we offer or whether Nexven Labs is the right fit, we’re happy to talk.