1. About this policy
This Privacy Policy explains how Nexven Labs collects, uses, stores and protects personal information when you visit this website, contact us, request an audit or proposal, start a project, apply for a role or otherwise interact with us through the website.
Nexven Labs operates globally with teams in the UK, Ghana and Nigeria. Depending on where you are located and how you interact with us, different data protection laws may apply. We handle personal information in accordance with the laws that apply to the relevant processing activity.
2. Who is responsible for your information
Nexven Labs is responsible for the personal information collected through this website and for deciding how that information is used for the purposes described in this policy.
If you have a question about this policy, your personal information or how we use it, you can contact us through the Contact page on this website.
3. Information we collect
The information we collect depends on how you use the website and what you choose to submit to us.
Information you provide directly
When you complete a form or contact us, we may collect information such as your name, email address, telephone number, company name, website, project details, budget, timeline, service interests and any other information you include in your message.
If you apply for a role, we may also collect information relevant to your application, including your contact details, LinkedIn profile, portfolio or work URL, cover letter, experience and other information you choose to provide.
Information collected automatically
When analytics consent is enabled, we may collect limited information about how visitors use the website. This can include information such as pages viewed, approximate location, device and browser information, referral source, interactions and session information.
We do not use analytics cookies until you choose to accept analytics through our cookie consent controls.
4. How we use your information
We may use personal information to respond to enquiries, understand your requirements, prepare or discuss proposals, assess project opportunities, deliver requested services, manage business relationships and communicate with you about matters you have asked us to address.
We may also use information to process job applications, improve the website, understand website performance, maintain security, prevent misuse, keep appropriate business records and comply with legal or regulatory obligations.
We do not use information submitted through our website forms for unrelated marketing simply because you contacted us.
5. Legal bases for processing
Where applicable data protection law requires a lawful basis, we process personal information only where an appropriate basis applies.
This may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests where those interests do not override your rights, or relying on your consent where consent is required.
For analytics cookies, we rely on your consent. You can change that choice at any time through Cookie Settings in the website footer.
6. Cookies and analytics
The website may use essential technologies that are necessary for core functionality, security and remembering your cookie preference. These do not require analytics consent.
We use Google Analytics only when you choose to accept analytics cookies. Google Analytics helps us understand how the website is used so we can evaluate traffic, content performance and user journeys.
If you choose Essential Only, analytics will not be intentionally loaded through our consent system. You can reopen Cookie Settings from the footer at any time to review or change your preference.
7. Sharing your information
We do not sell your personal information.
We may share information with trusted service providers where this is necessary to operate the website, communicate with you, process form submissions, host systems, maintain security, analyse website usage or support our business operations.
These providers are expected to handle personal information only for the relevant purpose and in accordance with applicable data protection requirements.
We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to protect our rights, users, systems or business.
8. International data transfers
Nexven Labs works across the UK, Ghana and Nigeria and may use service providers that operate in other countries. As a result, personal information may be accessed, processed or stored outside the country in which it was originally collected.
Where applicable law requires safeguards for an international transfer, we take appropriate steps for the relevant transfer. The precise safeguards can depend on the countries involved, the service provider and the nature of the processing.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, evaluating a project or application, maintaining appropriate business records, resolving disputes and meeting legal, accounting or regulatory requirements.
Retention periods can vary depending on the type of information and the context in which it was provided. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
10. Data security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website, network or electronic transmission can be guaranteed to be completely secure. You should avoid submitting sensitive information through general website forms unless it is necessary for the purpose of your enquiry.
11. Your privacy rights
Depending on the laws that apply to you, you may have rights in relation to your personal information. These may include the right to request access, correction, deletion, restriction, objection, portability or withdrawal of consent.
These rights are not absolute and may be subject to legal conditions or exemptions. If you want to exercise a privacy right, contact us through the Contact page and provide enough information for us to understand and verify your request.
If you believe your personal information has been handled unlawfully, you may also have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
12. Recruitment information
Information submitted for a job application is used to assess your suitability for the role, communicate with you about the recruitment process and manage related recruitment administration.
If we would like to retain your details for future opportunities beyond the recruitment process, we may ask for permission where required.
13. Children
This website is intended for business and professional audiences and is not directed at children. We do not knowingly design our website forms to collect personal information from children.
14. Third-party websites and services
The website may contain links to third-party websites, platforms or services. Their privacy practices are controlled by those third parties, not Nexven Labs. We recommend reviewing their privacy information before providing personal information to them.
15. Changes to this policy
We may update this Privacy Policy when our website, services, technology, legal obligations or data practices change. The latest version will be published on this page and the Last updated date will be revised where appropriate.
16. Contact us
If you have questions about this Privacy Policy, how Nexven Labs handles personal information or a privacy request, please contact us through the Contact page on this website.